General Frequently Asked Questions
- How do I change my password?
- Why do I sometimes have trouble connecting?
- How can I check my account status and usage online?
- How do I activate my Anti Spam & Virus Filter?
- I share my PC with other people and I don’t want them getting on-line using my account. How can I set this up?
- What is a “cache”?
- How do I clear the cache folder?
- How do I change the size of the cache folder?
- What is a “cookie”?
- Do cookies affect my privacy?
- Can I disable cookie use in my web browser?
- Why do I sometimes see “Error 404: File Not Found” on the net?
- Which mode of support do you prefer, email or telephone?
We recommend that our customers change their passwords on a regular basis. To obtain the best protection:
- Avoid whole words that can be found in a dictionary
- Use a random combination of numbers and letters (For example: R20b34Z)
- Use a combination of upper and lower-case
- Never use a pet name, nickname and never use your user-name
- Write your password down in a place only you can access it
It is now possible for SwitchWorks’ customers to change passwords online via our Account Manager. Please click on “Account Manager” on our Support Page. A new Page will open and you will be asked to enter your Login ID and Password, and then choose “Login”. Your account information will be displayed as well as a “change password” option.
If you have been able to connect before, and suddenly find that you can’t, the first thing that you should try is resetting your modem. If your modem is external, you can simply turn it off and on again. If you modem is internal, you have to shut your computer down and turn the whole thing off to properly reset it. You can also print out the instructions for checking your settings from our support website, which will enable you to ensure that your computer matches our recommended settings. If this does not resolve the problem, please contact our Support Team by phone.
Our more confident customers may try changing the modem’s initialization string. Specific instructions on changing modem init strings can be found by directly visiting your modem manufacturer’s web site or modemhelp.org.
SwitchWorks enables you to check all of your account information through a secure web-based interface, which you’ll find here. A new page will open and you will be asked to enter your Login ID and Password, and then choose “Login”. Your account information will be displayed.
This window will now present you with the ability to check and manage all of your account information online. You can add email addresses, examine your monthly time usage, check your account expiry/signup dates and much, much more.
SwitchWorks enables you to protect your email from junk email & viruses. To activate your “Postini” service, please click on ‘Account Manager‘. A new page will open and you will be asked to enter your Login ID and Password, and then choose “Login”. Click on the email tab, which will give you the option to activate your Postini Mail filter.
I share my PC with other people and I don’t want them getting on-line using my account. How can I set this up?
The best way of ensuring that no one else can access your account is to not tell anyone your password. You should also ensure that your password is not saved in your “Connect to” window or in your email program.
The cache is a folder on your hard drive that contains copies of web pages and their images so that they may be loaded from your hard drive rather than being downloaded from the Internet every single time you return to a page that you had previously viewed. Browsers will typically save the data and images from the web pages that you have most recently visited.
Some browsers will refer to this folder as ‘Cache’ while Internet Explorer uses the name ‘Temporary Internet Files’. A regular maintenance routine of your computer should include the clearing of the cache folder on a monthly basis.
If your computer is becoming low on free hard disk space or system resources, it may be beneficial to clear the browser’s cache by removing the files that have accumulated in the ‘Cache’ or ‘Temporary Internet Files’ folder.
Please view your programs help file by clicking on the help button in the Toolbar.
The size of your cache folder is usually limited to either a specific number of kilobytes or a percentage of the free space on your hard disk. Typically, cache sizes are set to around 5000 kilobytes (5 Megabytes), but the actual size can be adjusted in the preferences section of your web browser. You may want to decrease the size of your cache if your free disk space is low, or if you have a surplus of disk space, increasing your cache will enhance your web browsing speeds.
Your web browser may also have a “Memory Cache” which will keep some files in memory before they go into the folder on the hard disk. Memory cache is faster than disk cache but shouldn’t be over used.
A cookie is a small text file that is stored on your hard drive by a web page to be used in a subsequent page.
Typically, a cookie is used as a convenient way of telling a subsequent web page what information you have done on a previous page. Examples of where a cookie is used are to remember a login name and password entered on a previous page or a “shopping cart” feature on a retail site. They are also sometimes used by advertisers to keep track of which pages from which a particular user is viewing their advertisements.
Not really. A cookie can not scan your hard disk or read your files. Cookies are limited to information that you voluntarily enter into forms on web pages. Also, if one web site creates a cookie on your hard drive, it can not be read by a different site.
Certainly. Most web browsers that support cookies have an option in their settings to disable or disallow them. You should be aware that if you disable cookies in your browser, features such as “shopping carts” will not function normally.
Error 404 simply means that the URL that you entered (or the link you clicked) points to a file that no longer exists. The site you are looking for has either been removed from the server it was on, or moved to another location. This is not an error that has happened on your computer. Simply click the “BACK” button on your browser to restore the previous page.
It has been proved that email support is more effective, because all problems are documented and can be tracked easily. Our response time for emails is typically 2-3 business hours.