aDSL Frequently Asked Questions
- How do I create a PPPoE connection in Windows XP?
- How do I create a PPPoE connection in Windows Vista/7?
- How do I troubleshoot my modem?
- What are the minimum system requirements for high speed?
- When will ADSL internet be available in my area?
- What could prevent me from getting the High Speed Internet service right now?
- Will I need a second telephone line?
- Does High Speed Internet affect the way I currently use my phone line?
- Can the ADSL Modem send and receive fax messages?
- Is the ADSL Modem portable?
- How long does it take to have the service activated?
- Do I get an e-mail address with a High Speed account?
- What kind of speed can I expect from SwitchWorks’ High Speed Internet?
- How do I move my ADSL service to a new number or address?
- How do I add additional mailboxes for family members?
- How do I reduce Junk & Spam to my Email address?
- What is my access user name?
- Click on the green “Start” button. Select “All programs -> Accessories -> Communications -> New connection Wizard”.
- A window will appear saying “Welcome to the new connection wizard”. Click “Next”.
- You will be asked, “What do you want to do?” Select “Connect to the internet” then click “Next”.
- You will then be asked, “How do you want to connect to the Internet?” Select “Set up my connection manually” then click “Next”.
- You will then be asked again “How do you want to connect to the Internet?” Select “Connect using a broadband connection that requires a username and password” then click “Next”.
- It will then ask you to type in the name of you ISP in the following box. Type in “SwitchWorks Highspeed” then click “Next”.
- It will then ask you for your User name and password. Make sure your username consists of the entire address. email@example.com You will have to type your password in twice. Once in the “Password” field and once in the “Confirm Password” field.
- Underneath the “Confirm password” field you will see three check boxes. Remove the check from the box called “Turn on internet connection Firewall for this connection” Once all the information has been entered click “Next”.
- It will then say “Completing the New connection Wizard”.
- Near the bottom of this window you will see a check box that says “Add a shortcut to this connection to my desktop” place a check in this box.
- Click “Finish”.
- The Shortcut will be added to your desktop. Simply double click on the shortcut and click the “Connect” button.
- Click “Start menu”.
- Click “Control Panel”.
- Click “Network & Sharing Center”.
- Click “Set up a connection or network”.
- Select “Connect to the Internet” -> Click “Next”.
- Click “Broadband (PPPoE)”.
- Type in your user name as provided by SwitchWorks. (firstname.lastname@example.org )
- Type in your password as provided by SwitchWorks.
- Click “Connect”.
If you are experiencing any problems with your high-speed service, try one or more of the following troubleshooting tips before calling SwitchWorks’ technical support team.
- Make sure that you have placed the phone filters provided with your kit on all of the phones, fax machines and other devices that are connected to a phone line. Make sure you do not put a filter on the line for the PPPoE modem. If you plan on using a splitter make sure to plug the splitter directly into the wall jack and place a filter on any of the outlets on the splitter that will not be connected to the modem.
- Make sure all physical connections (power, phone and network cables) are firmly and securely connected.
- Try powering off the modem for a few seconds and powering it back on again. If you are using a router, switch or hub, make sure to power them off too and power them back on only once the PPPoE modem is up and running.
- Try using different phone and network cables.
- Try disconnecting all phones, faxes and other devices and then powering the modem off and on.
- Try connecting the PPPoE modem to a different phone outlet than the one you are using.
- Windows 95 (original CD)
- Pentium Processor (90MHz)
- 32 MB of memory (RAM)
- 75 MB free space on hard drive
- One free PCI slot
- CD-ROM Drive
- 16 bit colour at 800 x 600 resolution
- MAC OS 7.6 to OS X
- PowerPC Processor 601e
- 32 MB of memory (RAM)
- 75 MB free space on hard drive
- Ethernet support, via AAUI port with RJ45 connector transceiver, communications slot or PCI slot equipped with an Ethernet card and RJ45 connector or built-in RJ45 connector
- CD-ROM Drive
- Thousands of colours at 832 x 624 resolution
- An existing Bell residential telephone line
There are many factors that prevent us from delivering this service to some customers; these include:
- The length of wire that connects your residential phone line to the Bell Canada Central Office may be too long. It is the measurement of the wire that determines whether a customer is inside or outside the boundry of availability. The range for high speed ADSL service must be within a loop length of 4.5 km from the Central Office. This distance may not always appear far, but telephone lines do not follow straight lines to a house and a considerable distance may have been added to the wire in order to reach your home.
- There are two telephone lines installed in the house that share the same physical copper wire. This telephone line configuration is referred to as Added Main Line(AML) and is not compatible with the High Speed ADSL service.
- The technology required to provide the High Speed ADSL service has not been installed in the Bell Canada Central Office to which your phone line is connected. Although this technology is currently accessible to more than 2 million households in Ontario and Quebec, not all of Bell’s Central Offices in the serving areas have been equipped.
- Unfortunately,if your telephone line connects to the Central Office via a ‘remote office’ which does not use copper wire then the line will not be compatible with our High Speed ADSL service. This particular technology was devised to provide telephone service to developing areas; research is being performed to determine a solution to this short coming.
- The telephone network was developed in stages, over a great period of time, to meet increased demands in expanding geographic areas. Due to demographic growth and various technological methods used at different times, some of the distribution patterns that were utilized to provide telephone service to neighborhoods may have resulted in line conditions that are not compatible with the High Speed ADSL service.
No. In fact, if you have two phone lines that share the same physical copper wire, referred to as Added Main Line (AML), your telephone line will not be compatible with the High Speed ADSL service.
The High Speed ADSL service uses a 1-Meg Modem; this allows simultaneous transmission of voice and data over one phone line. You can surf the Internet and talk on the phone, or surf the Internet and send/receive faxes at the same time.
If you already have a second telephone line installed in your home that is compatible with the High Speed ADSL service, you do not need to cancel the service on your second phone line if you do not wish to do so.
No. Anything that you can do with your phone line now will still be possible when the SPEEDe service is installed, since it does not affect calling services or normal voice/data communications.
For example, if you currently subscribe to any of Bell’s SmartTouch services such as Call Waiting or Call Answer, use the fax or voice capabilities of your regular dial-up modem, or have an answering machine, they will continue to work the same as they always have.
In order for line related services like High Speed ADSL to work, a phone line that has been specifically programmed for this service, and an attached ADSL Modem are required. If both components are not used together then the service will not work. The ADSL Modem is therefore not portable outside your home if the phone line that you would like to connect it to does not already have the High Speed ADSL service enabled.
The ADSL Modem does not have the ability to dial into an Internet Service Provider (ISP) like a regular modem does.
Please login to your account and use the online form provided if you are moving to a new address and/or changing phone numbers for your ADSL service.
- The application must be submitted 10 days in advance for your changes to take effect without any downtime.
- The application must be complete.
- Your service may be delayed if your new phone number is not active.
- If your new line is not through Bell, please provide a Circuit Number for the line.
SwitchWorks provides you 9 additional mailboxes with your account. To activate additional mail accounts, Please click on ‘Account Manager‘. A new page will open and you will be asked to enter your Login ID and Password, and then choose “Login”. Your account information will be displayed.
Click the “SERVICES TAB” this window will now show you the button add more email boxes to your account.
SwitchWorks enables you to protect your email from junk mail & viruses. To activate your Postini service, please click on ‘Account Manager‘. A new page will open and you will be asked to enter your Login ID and Password, and then choose “Login”.
Then click on the email tab this will give you the option to activate your Postini Mail filter.
DIAL-UP USER NAME
- GTA Access – “username”
- Canada Wide Access User – “email@example.com”
- Canada Wide & USA Access – “firstname.lastname@example.org”
- Residential /Business user – “email@example.com”