Email Frequently Asked Questions
- How do I reduce Junk & Spam to my Email address?
- What happened to the Postini Anti-Spam service?
- How do I add additional mailboxes for family members?
- When I try to check my email I get a message saying “Poplock Busy”. How do I get my mail?
- Do I have to be connected to SwitchWorks to send e-mail?
- What is an e-mail signature?
- How do I set up my email?
- What are the SwitchWorks DNS server names for ADSL Users?
- How can I set up email on my smartphone?
SwitchWorks SPAM Filtering Service
SwitchWorks offers Spam filtering services. Spam filtering can be added to any email addresses on domains you have registered with us.
Check out our competetively priced Spam Filtering packages here!
For many years SwitchWorks offered premium anti-spam services using a product called Postini. Google bought Postini in 2007 and discontinued it in 2013.
SwitchWorks has since replaced this service with a modern and powerful system designed to deal with today’s email threats. Check out SwitchWorks Spam Filtering Service here!
SwitchWorks provides you 9 additional mailboxes with your account. To activate additional mail accounts, Please click on ‘Account Manager‘. A new page will open and you will be asked to enter your Login ID and Password, and then choose “Login”. Your account information will be displayed.
Click the “SERVICES TAB” this window will now show you the button add more email boxes to your account.
This problem usually occurs when your connection was unexpectedly terminated while you were downloading your email. The best fix for this problem is to disconnect from the internet and close your email program Do not attempt to retrieve your email for at least 15 minutes. The problem should have fixed itself.
Yes. If you are not connected to SwitchWorks, then there will be no path for your message to follow in order to reach its intended recipient. You must be logged into SwitchWorks to be able to send e-mail through our Outgoing Mail (SMTP) Server.
E-mail signatures are a few lines of text that are added to the end of the e-mail messages that you send. Typically, a signature would consist of information such as your name, position, company name, phone number, and your personal e-mail address. You could also customize your signature by adding a favourite quote or your company’s mission statement. An e-mail signature should be limited to no more than five lines of text.
For specific instructions on how to add a signature to your e-mail messages, please refer to the documentation, ‘help’ files, or ‘read me’ files that came with your e-mail program for details. If you cannot locate these instructions, contact the product vendor for further assistance.
Most email programs have a start-up wizard that walks you through the process, like Outlook Express. Make sure to have your server settings handy to enter into the program.
Incoming Server: mail.mycybernet.net
Outgoing Server: smtp.mycybernet.net
When you install and setup some Internet software on your computer (such as web browsers, e-mail applications, or FTP clients), you will likely need to enter some server information before the program will function properly. Provided here is a list of the most commonly used servers at SwitchWorks and the correct server names and/or IP addresses that should be specified.
|Server Type||Server Name or IP Address|
|Domain Name Servers||Primary DNS||22.214.171.124|
Email settings for email applications and smartphones are universal, regardless of device. If you have problems setting up your email, you must contact your cellular provider for specific support details, as they are unique for each carrier. Please make sure to have your mail server details available for them. These are: mail.mycybernet.net for incoming mail, and smtp.mycybernet.net for outgoing mail.
SwitchWorks does not provide support for smartphones beyond server settings.