aDSL
- How do I create a PPPoE connection in Windows XP?
- How do I create a PPPoE connection in Windows Vista/7?
- How do I troubleshoot my modem?
- What are the minimum system requirements for high speed?
- When will ADSL internet be available in my area?
- What could prevent me from getting the High Speed Internet service right now?
- Will I need a second telephone line?
- Does High Speed Internet affect the way I currently use my phone line?
- Can the ADSL Modem send and receive fax messages?
- Is the ADSL Modem portable?
- How long does it take to have the service activated?
- Do I get an e-mail address with a High Speed account?
- What kind of speed can I expect from SwitchWorks’ High Speed Internet?
- How do I move my ADSL service to a new number or address?
- How do I add additional mailboxes for family members?
- How do I reduce Junk & Spam to my Email address?
- What is my access user name?
Dial-up
- I forgot my password. What can I do?
- I share my PC with other people and I don’t want them getting on-line using my account. How can I set this up?
- How do I add additional mailboxes for family members?
- When I try to connect I get an error saying “Check your password and try again”. What should I do?
- When I try to check my email I get a message saying “Poplock Busy”. How do I get my mail?
- How do I reduce Junk & Spam to my Email address?
- What is the difference between the different dial-up plans?
- What is my access user name?
- How do I verify the Network Control Panel?
- What adjustments can I make to improve my modem’s performance?
- How do I reinstall my modem?
- What are the Dial-Up Access Numbers for the GTA?
- What are the Dial-Up Access Numbers for Canada Wide Access?
- How do I activate my Anti Spam & Virus Filter?
- How do I add additional mailboxes for family members?
- When I try to check my email I get a message saying “Poplock Busy”. How do I get my mail?
- How do I reduce Junk & Spam to my Email address?
- Do I have to be connected to SwitchWorks to send e-mail?
- What is an e-mail signature?
- How do I set up my email?
- How can I set up email on my smartphone?
General
- How do I change my password?
- Why do I sometimes have trouble connecting?
- How can I check my account status and usage online?
- How do I activate my Anti Spam & Virus Filter?
- I share my PC with other people and I don’t want them getting on-line using my account. How can I set this up?
- What is a “cache”?
- How do I clear the cache folder?
- How do I change the size of the cache folder?
- What is a “cookie”?
- Do cookies affect my privacy?
- Can I disable cookie use in my web browser?
- Why do I sometimes see “Error 404: File Not Found” on the net?
- Which mode of support do you prefer, email or telephone?
Home Phone
- How do I access my Voicemail?
- What are my options for installing my phone?
- How are long distance calls free?
- How is SwitchWorks Home Phone different from my current local line?
- Is SwitchWorks Home Phone available for residential and businesses?
- Does SwitchWorks Home Phone work with all High Speed Internet Connections?
- Does SwitchWorks Home Phone work with DSL Lite or Cable High Speed Lite/Ultra Lite service?
- Can I use your service over a dial-up Internet connection?
- Can I transfer my current phone number to SwitchWorks Home Phone?
- What do you mean by “selecting your area code”?
- Is 911 or 411 available?
- Can I get multiple phone lines?
- Do I need to know a lot about computers to use this service?
- When will my SwitchWorks Home Phone start to work?
- Do I need to turn my computer on to use SwitchWorks Home Phone?
- Can I keep the service if I move?
- Can I keep the service if I travel?
- Can I use a fax with SwitchWorks Home Phone service?
- How do I make a call?
- How do I make a 3-way call?
- What is considered a local call?
- Will SwitchWorks Home Phone work with my alarm?
- What is “My Account” and how do I log in?
- How do I contact SwitchWorks Support on my SwitchWorks Home Phone line?
- How do I use Call Forwarding?
- How do I use Do Not Disturb?
- What is Selective Caller ID Block?
- What is Selective Caller ID Display?
- How do I use my SwitchWorks Home Phone voice mail?
- What is “Follow Me” and how do I use it?
- What is Selective Call Waiting Off?
- How is the service billed?
- What is the required payment method?
- Is local calling unlimited or is it include in the allocated monthly minutes?
- How do I set up my SwitchWorks Home Phone?
Hosting
- What are the SwitchWorks DNS server names for ADSL Users?
- How do I keep crawlers and spam bots away from my web page?
- What is Virtual Web Hosting?
- Will I be able to change and update my web pages on a regular basis?
- How can I change my domain name?
- Can I use a SSL (Secure Socket Layer) Certificate to secure my website?
- How do I administer email accounts?
- How many domain names can I have on one package?
- Why am I not able to see my web site even after 10-12 hours?
- How do I transfer files to my web site?
- Can my site be set up so that www.mydomain.com and mydomain.com both point to the same web site?
- Do you host international domains?