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FAQ

aDSL

  1. How do I create a PPPoE connection in Windows XP?
  2. How do I create a PPPoE connection in Windows Vista/7?
  3. How do I troubleshoot my modem?
  4. What are the minimum system requirements for high speed?
  5. When will ADSL internet be available in my area?
  6. What could prevent me from getting the High Speed Internet service right now?
  7. Will I need a second telephone line?
  8. Does High Speed Internet affect the way I currently use my phone line?
  9. Can the ADSL Modem send and receive fax messages?
  10. Is the ADSL Modem portable?
  11. How long does it take to have the service activated?
  12. Do I get an e-mail address with a High Speed account?
  13. What kind of speed can I expect from SwitchWorks’ High Speed Internet?
  14. How do I move my ADSL service to a new number or address?
  15. How do I add additional mailboxes for family members?
  16. How do I reduce Junk & Spam to my Email address?
  17. What is my access user name?

Dial-up

  1. I forgot my password. What can I do?
  2. I share my PC with other people and I don’t want them getting on-line using my account. How can I set this up?
  3. How do I add additional mailboxes for family members?
  4. When I try to connect I get an error saying “Check your password and try again”. What should I do?
  5. When I try to check my email I get a message saying “Poplock Busy”. How do I get my mail?
  6. How do I reduce Junk & Spam to my Email address?
  7. What is the difference between the different dial-up plans?
  8. What is my access user name?
  9. How do I verify the Network Control Panel?
  10. What adjustments can I make to improve my modem’s performance?
  11. How do I reinstall my modem?
  12. What are the Dial-Up Access Numbers for the GTA?
  13. What are the Dial-Up Access Numbers for Canada Wide Access?

Email

  1. How do I activate my Anti Spam & Virus Filter?
  2. How do I add additional mailboxes for family members?
  3. When I try to check my email I get a message saying “Poplock Busy”. How do I get my mail?
  4. How do I reduce Junk & Spam to my Email address?
  5. Do I have to be connected to SwitchWorks to send e-mail?
  6. What is an e-mail signature?
  7. How do I set up my email?
  8. How can I set up email on my smartphone?

General

  1. How do I change my password?
  2. Why do I sometimes have trouble connecting?
  3. How can I check my account status and usage online?
  4. How do I activate my Anti Spam & Virus Filter?
  5. I share my PC with other people and I don’t want them getting on-line using my account. How can I set this up?
  6. What is a “cache”?
  7. How do I clear the cache folder?
  8. How do I change the size of the cache folder?
  9. What is a “cookie”?
  10. Do cookies affect my privacy?
  11. Can I disable cookie use in my web browser?
  12. Why do I sometimes see “Error 404: File Not Found” on the net?
  13. Which mode of support do you prefer, email or telephone?

Home Phone

  1. How do I access my Voicemail?
  2. What are my options for installing my phone?
  3. How are long distance calls free?
  4. How is SwitchWorks Home Phone different from my current local line?
  5. Is SwitchWorks Home Phone available for residential and businesses?
  6. Does SwitchWorks Home Phone work with all High Speed Internet Connections?
  7. Does SwitchWorks Home Phone work with DSL Lite or Cable High Speed Lite/Ultra Lite service?
  8. Can I use your service over a dial-up Internet connection?
  9. Can I transfer my current phone number to SwitchWorks Home Phone?
  10. What do you mean by “selecting your area code”?
  11. Is 911 or 411 available?
  12. Can I get multiple phone lines?
  13. Do I need to know a lot about computers to use this service?
  14. When will my SwitchWorks Home Phone start to work?
  15. Do I need to turn my computer on to use SwitchWorks Home Phone?
  16. Can I keep the service if I move?
  17. Can I keep the service if I travel?
  18. Can I use a fax with SwitchWorks Home Phone service?
  19. How do I make a call?
  20. How do I make a 3-way call?
  21. What is considered a local call?
  22. Will SwitchWorks Home Phone work with my alarm?
  23. What is “My Account” and how do I log in?
  24. How do I contact SwitchWorks Support on my SwitchWorks Home Phone line?
  25. How do I use Call Forwarding?
  26. How do I use Do Not Disturb?
  27. What is Selective Caller ID Block?
  28. What is Selective Caller ID Display?
  29. How do I use my SwitchWorks Home Phone voice mail?
  30. What is “Follow Me” and how do I use it?
  31. What is Selective Call Waiting Off?
  32. How is the service billed?
  33. What is the required payment method?
  34. Is local calling unlimited or is it include in the allocated monthly minutes?
  35. How do I set up my SwitchWorks Home Phone?

Hosting

  1. What are the SwitchWorks DNS server names for ADSL Users?
  2. How do I keep crawlers and spam bots away from my web page?
  3. What is Virtual Web Hosting?
  4. Will I be able to change and update my web pages on a regular basis?
  5. How can I change my domain name?
  6. Can I use a SSL (Secure Socket Layer) Certificate to secure my website?
  7. How do I administer email accounts?
  8. How many domain names can I have on one package?
  9. Why am I not able to see my web site even after 10-12 hours?
  10. How do I transfer files to my web site?
  11. Can my site be set up so that www.mydomain.com and mydomain.com both point to the same web site?
  12. Do you host international domains?

Service Calls

  1. Are service calls chargeable?
  2. How much does a service call cost?
  3. What is the demarcation point?
  4. Why is Bell sometimes involved?
  5. How long does it take to get a credit?

Troubleshooting

  1. How do I troubleshoot my modem?
  2. How do I verify the Network Control Panel?
  3. What adjustments can I make to improve my modem’s performance?
  4. How do I reinstall my modem?
  5. How do I troubleshoot BitTorrent problems?

VPN Networks

  1. What is a VPN?
  2. How does a VPN work?
  3. Why is my VPN slow?
  4. How can I get better speeds for my remote uses?

Categories

aDSL

Dial Up

Email

General

Home Phone

Hosting

Service Calls

Troubleshooting

VPN Networks

Contact Us

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Brampton, ON  L3R 5R3
416-531-8750
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