About Us

Who Are We?

SwitchWorks is a Canadian company, established in Toronto in 1988. Founder and President Rick Ross graduated from the University of Toronto with a degree in Engineering Science and went to work for a company that designed and manufactured routers, switches, and terminals for X.25 networks. There he learned about the Internet before it was called the Internet.

Intrigued with the possibilities of the new technology that would ultimately connect people and places around the world, Rick focused his entrepreneurial talents on building his own “switched network” using the latest in wireless technology to service business and residential customers such as new commercial developments that were springing up in areas where there were not yet any wires to deliver communications services.

Today, SwitchWorks provides AI-driven agent solutions to municipalities and businesses of all sizes, enhancing customer service call centres by managing peak demand, overflow, and special events. Our solutions are designed to optimize staffing resources, ensuring efficiency and responsiveness. Our supplementary call centre services handle first-level inquiries from citizens, constituents, clients, and other callers, delivering seamless support when it’s needed most.
At SwitchWorks, we recognize that reliable Internet services are important to you, and we view our role in delivering your services to be mission-critical. Our top priority is to provide high-quality, reliable services and top-notch customer service to all our customers.